Your account
Company, user and billing details you enter, plus API keys you generate in Settings → Developers.
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Where SCORM Dispatch runs, and how we treat your data.
The application and course files are hosted in London, United Kingdom.
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UK hosting and storage
London application hosting, London object storage
SCORM Dispatch runs on DigitalOcean in London. Hosted course packages are stored in Amazon S3 buckets in the London region. That is the data location we operate: United Kingdom (London).
London application hosting
Amazon S3 London course storage
United Kingdom
Data we collect
Account, content and launch records
The platform stores the information needed to run licences, launches and reporting.
Course files
Packages and configuration you upload or connect, including bundles, certificates and dispatch settings.
Launch records
Learner identifier and name as sent by the LMS, or a one-way hash when you choose not to store names, plus completion, score and time. xAPI and cmi5 statements are stored in the built-in Learning Record Store.
Learner identity
A one-way hash, and a user count per client
When you choose not to store names, a new client stores HMAC-SHA-256 of the learner id. The key is created for that client. The same learner id on that client always produces the same value, so progress and seats stay with that person. The stored value cannot be turned back into the original id.
Clients created before this change keep their existing hash, so current seat counts stay as they are.
Each client has its own user count. The same person on two clients uses two seats. If a buyer has two LMS systems, those systems share one count only when they are on the same client and send the same learner id. A different learner id is another seat. The monthly active licence still counts that person once in the month.
Retention and deletion
How long records are kept
Launch and licence records remain for as long as the account needs them for reporting and access control. For account closure or deletion of personal data, contact us. Full processing detail is in the privacy policy.
Security controls
Controls you can switch on
Licence and learner limits, dispatch expiry, attempt limits, hashed learner names, and API tokens. Administrators can also enable SSO from Settings. Each client has its own user count.
Provider assurance
SOC reports sit with DigitalOcean
DigitalOcean publishes SOC 2 Type II and SOC 3 reports for the application hosting in London. Course packages are stored in Amazon S3 in the London region. That assurance belongs to the hosting provider. It is not a certification of SCORM Dispatch, and it is not an ISO 27001 claim for this product.
Policies
Privacy and terms
Read how Aptitec processes personal data, and the terms that apply to the service. Contact us if you need a processing discussion for your account.
What Our Customers Say
“SCORM Dispatch allows us to maintain complete control and ownership of our e-learning content, while making it easy to distribute for our customers to use on their LMSs.”
“SCORM Dispatch is a fantastic product. It’s very competitively priced, the interface is really intuitive and easy to use and they have the most committed, helpful support of any SAAS product I’ve used. A great partner for our business.”
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